Auckland Museum Lockers

The Opportunity

The Auckland Museum is one of Auckland’s most loved taonga. Elocker approached the Museum in 2018 to discuss how lockers could enhance the visitor experience, increase security, add a revenue stream for this local body entity and free up frontline teams to interact with visitors more.

The Museum has two separate entries – the Grand Foyer at the northern end of the Museum and main entrance at the South Atrium. The latter was being refurbished, so our lockers needed to feature in the architect’s planning. The Grand Foyer was converting an existing area into locker space in a high traffic area next to the cafe and bathrooms. So having a highly aesthetic solution was paramount in our thinking.

But then Covid hit New Zealand.


The Solution

Elocker had the manufacturing process under way when Covid locked down the world. Despite the delays to the factory and shipping, we still met our deadlines. Instead of delivering and installing the lockers all at once though, we had to stagger the installs. We completed the Grand Foyer in time for school holidays post-Covid and then finished the South Atrium once the refurbishment had completed.
Covid also led us to make some changes. Instead of using RFID bands as initially planned, we switched to barcode readers which scanned QR codes printed on the back of entry tickets – therefore reducing human contact. We also converted three of the locker doors next to the terminals into a hand sanitiser station.

The Result

Instead of taking three months to complete this project, it took us close to 10 months. But by being patient and working closely with the Museum, we’ve been able to provide a solution that looks amazing, and that will last for many, many years. The Museum also embraced the creative opportunity to deliver some of our favourite locker images.