Te Papa is New Zealand’s National Museum and is a special place for both kiwis and international visitors to visit whenever they are in Wellington. Elocker approached Te Papa to discuss how lockers could enhance the visitor experience, increase security, add a revenue stream for this Autonomous Crown Entity and free up frontline teams to interact with visitors more.
There was an existing Cloak & Bag system, but it was manual, complicated and although it had served Te Papa well since it’s opening, the team at Te Papa knew it needed upgrading. The challenge for Elocker was installing lockers into a long, reasonably thin area so that vistors could easily flow in and out of the area, plus readily find their locker.
Te Papa also requested we add Māori te reo as one of the languages along with the other 14 dialects we offered.